Policies & Terms of Service

LIABILITY RELEASE & INDEMNIFICATION
By participating in our workshops, all participants acknowledge that they are willingly and voluntarily taking part and agree to the following:

a) To release, exonerate, and absolve HelloRugs LLP, along with its owners, employees, or volunteers, from any responsibility, actions, causes of action, claims, or obligations whatsoever that may arise from any loss or damage (including, but not limited to, physical injury, loss of life, or property damage) resulting from their participation in the workshop, to the extent permissible by law; and

b) To indemnify, defend, and hold harmless HelloRugs LLP, as well as its officers, employees, agents, or volunteers, against all losses, claims, demands, actions, proceedings, damages, costs, or expenses, including legal fees, and any other liability that may arise in any manner from their involvement in the workshop.

PRIVACY POLICIES
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information and would not use anything without your consent.

RESCHEDULING, REFUNDS & LATE POLICY
If you are unable to attend your scheduled workshop, please inform us at least 12 hours in advance. Rescheduling is available, subject to availability. Please note that refunds are not accepted after payment is made. Should you arrive more than 30 minutes late, we kindly ask for your understanding as we will need to reschedule your session. Time extensions beyond 6pm are not permitted.

MINIMUM AGE REQUIREMENT
Participants must be 16 years or older to tuft independently.
For participants aged 12 to 15, a parent or guardian is required to accompany them throughout the entire workshop session.
We do not recommend the workshop for children under 12 years of age.

FINISHED RUGS
All completed rugs will be mailed within 3 weeks of your workshop date. For unfinished rugs, please allow 4-6 weeks for completion. In the rare instance of a large tear or hole during the tufting process, please be aware that the final product may not appear as clean, as repairing a damaged rug is challenging.

MAILING
All rugs created during our workshops will be delivered to you via courier at no additional cost. For corporate events, mailing is done only to 1 location. 

PAYMENTS AND ADD-ONS
All bookings and payments can be completed directly through our website. For additional add-ons, such as mirrors (+$10) or extra participants sharing a frame (+$25), payments can be made at the workshop via PayNow.