Policies & Terms of Service

By participating in our workshops, all participants acknowledge that they are willingly and voluntarily taking part and agree to the following:

a) To release, exonerate, and absolve HelloRugs LLP, along with its owners, employees, or volunteers, from any responsibility, actions, causes of action, claims, or obligations whatsoever that may arise from any loss or damage (including, but not limited to, physical injury, loss of life, or property damage) resulting from their participation in the workshop, to the extent permissible by law; and

b) To indemnify, defend, and hold harmless HelloRugs LLP, as well as its officers, employees, agents, or volunteers, against all losses, claims, demands, actions, proceedings, damages, costs, or expenses, including legal fees, and any other liability that may arise in any manner from their involvement in the workshop.

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information and would not use anything without your consent.

If you are unable to make it to your scheduled workshop date, kindly let us know at least 24hrs prior. Rescheduling can be made, subject to availability. We do not accept requests of a refund after payment is made. If you are more than 15 minutes late to your scheduled time slot, kindly seek your understanding to reschedule to another date and time with us. Strictly no time extensions after 6pm. 

Participants must be aged 16 and above. For participants below this age, a parent/guardian must accompany them at all times throughout the duration of the workshop. 

All finished rugs are mailed within 3 weeks from your workshop date. For unfinished rugs, kindly expect a longer waiting time of 4-6 weeks. In the rare case where customers create a big hole, do note that the finished product will NOT look as clean as it is very hard to save a ripped rug.

All rugs made in our workshops will be mailed out via courier and delivered to you at no additional charge. Otherwise, items (e.g. coasters) will be mailed out via Normal Mail. 

All bookings and payments can be made directly on our website. For any additional add-ons: e.g. adding of mirrors (+$10) or additional participants sharing frame ($30), payments are to be made at our workshop via cash or PayNow. 

1 of 5