Policies & Terms of Service

By participating in our workshops, all participants acknowledge that they are willingly and voluntarily taking part and agree to the following:

a) To release, exonerate, and absolve HelloRugs LLP, along with its owners, employees, or volunteers, from any responsibility, actions, causes of action, claims, or obligations whatsoever that may arise from any loss or damage (including, but not limited to, physical injury, loss of life, or property damage) resulting from their participation in the workshop, to the extent permissible by law; and

b) To indemnify, defend, and hold harmless HelloRugs LLP, as well as its officers, employees, agents, or volunteers, against all losses, claims, demands, actions, proceedings, damages, costs, or expenses, including legal fees, and any other liability that may arise in any manner from their involvement in the workshop.

If you are unable to make it to your scheduled workshop date, kindly let us know at least 24hrs prior. Rescheduling can be made, subject to availability. We do not accept requests of a refund after payment is made. 

Participants must be aged 16 and above. For participants below this age, a parent/guardian must accompany them at all times throughout the duration of the workshop. 

All finished rugs are mailed within 3 weeks from your workshop date. For unfinished rugs, kindly expect a longer waiting time of 1 month. In the rare case where customers create a big hole (incorrect dragging of the tufting gun in wrong direction is the ONLY way for a big hole to form), do note that the finished product will NOT look as clean as it is very hard to save a ripped rug.

Kindly top up $50/rug for us to re-do them for you and will be mailed out within 1.5 month. The other alternative if paying for labour + material cost for the rug to be re-done is not within your budget, we will try to manually patch it from the front instead. However do note that your end product will not look as good.

All bookings and payments can be made directly on our website. For any additional add-ons: e.g. adding of mirrors (+$10) or additional participants sharing frame ($30), payments are to be made at our workshop via cash or PayNow.